Then came the wiki.
A wiki is a free or cheap browser-based web platform that allows your staff and volunteers to contribute information based on their expertise and knowledge. They can edit content within the articles, too. Together, this material creates a knowledge base for your organization that relies on the integrity of the additions.
Some NPOs are experimenting with a wiki to create their own knowledge management systems for retaining corporate knowledge, training and collaboration. Used correctly, it can be a very valuable free resource that helps create a central repository of knowledge for your organization. Better yet, many visitors to ministries or churches have questions about faith, about the history of the organization and more. A public wiki may be a great way to provide the background they need.
Here’s some wiki wisdom:
•A wiki relies on the integrity of the author, so there is the opportunity for mistakes or even sabotage. Fortunately, wikis are designed to make it easy to correct errors and have a “recently changed” feature so admins can quickly determine what’s been done and by whom.
•Some training might be required. A wiki promotes meaningful topic association so the user can easily navigate to related ideas. Be sure to show your employees how to make the links.
•A wiki is an interactive, living and breathing tool. It’s only as good as the involvement of your folks.
Interested in saving time and not having to reinvent the wheel every time an employee leaves? A wiki might be for you. Check out these resources: