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We would love to hear from you. If your question is not
answered below, please contact us for more
information.
Questions about the workshop content
What does my registration fee cover?
When you register by the registration deadline, you will be given
access to the live call, the opportunity to ask questions in advance
of the call (online) and/or live on the call, and materials to help
you organize your learning as you listen to the seminar. For some
workshops, additional bonus materials are also provided.
I can't attend the workshop “live; ”what can I do?
Some registrants do not participate “live” due to conflicts in
schedule or time zone. We do offer 30 days access to an online
recording of the workshop for those who register, so you do not need
to be available during the time of the live call. Many people have
been registering and participating in this way.
Questions about Registration
What email address should I use when I register?
Be sure to provide the email address at which you wish to receive
your confirmation emails. We will not be responsible for missed
communication if you provide incorrect emails.
Do you accept personal checks?
No. In order to keep the cost of the workshop as low as possible,
we do not accept personal checks.
What is the deadline for registering?
If registration exceeds capacity on the live call, registration
for the live workshop will close at that time. We encourage you to
register as early as possible to ensure participation. Orders must be
received before 11:59 PM Eastern Time on the one day before the
event.
What if I need to cancel my registration?
You may substitute participants at any time without cost if you
cannot attend. A full refund shall be given if you cancel your
attendance 10 or more business days before an event. If the registered
guest is a "no show" or cancels less than 10 business days
before an event, we will still issue you a 100% credit toward a future
event or equal or lesser value so there is no risk in trying any of
our events.
Questions about the Live Conference Call
What is a live conference call? Do I need special
equipment or are there special fees from my phone company?
A conference call is a call with many people on the line at the
same time, often hosted by a presenter. All you need is a touch-tone
phone with capability of calling long-distance (or internationally, if
you are outside the USA). You will dial-in to the event and, once
connected and prompted, you will enter an access code that we will
supply to you. There are no special fees beyond those of regular
long-distance phone call.
Can I use Skype or other VoIP software on my computer to call the
eSeminar?
Yes, VoIP (Voice over Internet Protocol) calls are fine. You will
need to be sure that your connection will be clear and that you will
not be dropped from the call repeatedly. You will also need to know
how to dial out to a regular phone number using that service and how
to activate the touch-tone features (you will need touch-tone
capability to enter the conference once your call is connected). We
cannot offer assistance in the use of VoIP; please consult your VoIP
service for help if this is your preferred mode of connection.
What is the phone number I need to call to access the live
workshop?
The phone number and full dial-in instructions will be sent to you
once you register and your payment has been accepted.
Do you offer refunds if I miss the live call?
No, we do not offer refunds for missing the live call.
Other Questions
Will CEUs be offered for participation in the workshop?
No. CEUs (Continuing Education Units) will not be offered for the
workshop.
Can I buy a written transcript of the workshop?
No. We currently do not plan to offer a written transcript for
sale.
Will the workshop be available for sale as an audio CD at a later
date?
We currently have no plans to offer the workshop in that format.
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